Privacy Policy

Welcome to The Oak Hospitality (“we”, “our”, “us”)!

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website https://theoakhospitality.com (“Website”) and interact with our Services.

By accessing or using our Website and Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Website.

This Privacy Policy applies to all users of our Services, including guests, visitors, and anyone interacting with our digital platforms (“Users”, “you”, “your”).

1. INFORMATION WE COLLECT

We collect information to provide, improve, and personalize our hospitality services. We gather this information directly from you, automatically through technology, and from third-party services.

A. Personal Information You Provide

You may provide personal information when you:

• Make a reservation or booking
• Fill out a contact form
• Subscribe to newsletters or offers
• Communicate with us for customer service

This information may include:
• Your full name
• Email address
• Phone number
• Address
• Booking details
• Special requests or preferences

B. Automatically Collected Information

When you access our Website, we automatically collect:
• IP address
• Browser type and version
• Operating system
• Pages visited and visit duration
• Device type
• Interaction data through cookies and similar technologies

This information helps us understand how users interact with our Website so we can improve performance and user experience.

C. Payment Information

When you make a booking and pay online, payment information (such as card or UPI details) is processed securely through third-party payment gateways. We do not store your complete financial details on our servers.

D. Location Information

With your consent, we may use your device’s location information to customize services and improve your booking experience.

2. HOW WE USE YOUR INFORMATION

We use the collected information to:
✔ Process reservations and bookings
✔ Communicate service updates and confirmations
✔ Provide personalized offers and experiences
✔ Improve our Website and Services
✔ Respond to your inquiries and support requests
✔ Ensure security and prevent fraud
✔ Comply with legal obligations

We may also use aggregated, non-personal information for analytics, research, and marketing optimization.

3. SHARING YOUR INFORMATION

We may share your data with:

Third-Party Service Providers

To operate our business smoothly, we share information with trusted partners such as:
• Payment processors
• Booking systems
• Email and communication platforms
• Analytics providers

These partners are bound by confidentiality agreements and may only use your information for the purposes we specify.

Legal Requirements

We may disclose your information if required by law or to protect our rights, safety, or property, including responding to legal requests from courts, law enforcement, or government agencies.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

4. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to enhance your browsing experience, analyze website performance, remember your preferences, and customize content.

You can control or disable cookies through your browser settings. However, disabling cookies may affect certain features of the Website.

5. DATA RETENTION & SECURITY

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law.

We implement reasonable technical, administrative, and physical safeguards to protect your data. However, no system is fully secure, and we cannot guarantee absolute protection against unauthorized access.

6. YOUR RIGHTS

You have the right to:
✔ Access the personal data we hold about you
✔ Correct or update your personal information
✔ Request deletion of your data
✔ Opt out of marketing communications

To exercise these rights, please contact us using the details at the end of this policy.

7. CHILDREN’S PRIVACY

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have collected information from someone under 18, we will delete it promptly.

8. LINKS TO OTHER WEBSITES

Our Website may contain links to external websites or services. We are not responsible for the content or privacy practices of these third-party sites. Please review their privacy policies before providing any information.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Your continued use of the Website after changes are made constitutes your acceptance of the updated policy.